Returns

At Vana, we want you to feel confident with every purchase. If something is not right with your order, we’re here to help.

Please read our return policy carefully before starting a return request.

Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • In the original packaging
  • With all tags, labels, accessories, and inserts included
  • Free from signs of wear, damage, stains, or use

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at:

Email: [your email address]

Please include:

  • Your full name
  • Order number
  • Email used at checkout
  • Reason for the return
  • Photos or videos if the item arrived damaged, defective, or incorrect

Once your request is reviewed, we will send you return instructions. Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost or missing return packages.

Refunds

Once we receive and inspect your returned item, we will notify you by email.

If your return is approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank or credit card statement, depending on your payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:

Email: [your email address]

Please include your order number and clear photos or videos of the issue.

If the issue is confirmed, we will offer a replacement, exchange, store credit, or refund, depending on the situation.

Exchanges

We offer exchanges when the requested replacement item is available.

To request an exchange, contact us at:

Email: [your email address]

If the item is unavailable, we may offer store credit or a refund.

Non-Returnable Items

For hygiene, safety, or product integrity reasons, the following items may not be eligible for return:

  • Used products
  • Opened or damaged packaging
  • Final sale items
  • Gift cards
  • Personalized or customized items
  • Clearance items
  • Items marked as “Final Sale”

If you are unsure whether your item qualifies, please contact us before sending it back.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellations once an order has been processed or shipped.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If your package shows as delivered but you did not receive it, we recommend contacting the shipping carrier directly.

Contact Us

For any return or exchange questions, please contact us:

Email: [your email address]
Business Name: Vana club.
Location: United States

We’re happy to help and will respond as soon as possible.